Privacy policy

We collect only what we need to quote, install and support your system, and we never sell your details.

What we collect

Your name, phone number, email and the address of the property.
Details about the home: roof, switchboard, power supply, existing solar and energy use, including any power bill you send us.
The answers you give in our bill estimator (bill amount, usage, rates and household details) and the estimate it shows you. These are sent to us only if you send us your details; otherwise they stay in your browser.
For an install: the information needed for rebate and grid applications, and the make, model and serial number of every component.

To book and carry out your site visit, assess your home, and prepare a quote and system design.
To install, commission and support your system, and to handle warranty claims and complaints.
To meet our obligations under electrical safety law, the Solar Homes program and the Small-scale Renewable Energy Scheme.

Only the people needed to deliver your job or help you with your enquiry:

The accredited installer we subcontract to check the site and install your system on our behalf.
Solar Victoria, if you apply for a rebate or loan.
Our certificate agent and the Clean Energy Regulator, for small-scale technology certificates.
Your electricity distributor, for grid connection.
Equipment suppliers and manufacturers, for delivery and warranty claims.

We don't sell or rent your details, and we don't pass them to lead sellers or marketers.

We contact you only about the enquiry you made or the system we installed. We don't door-knock or cold call.

Your information is stored securely and kept for as long as we need it for your system's warranty and our legal obligations, then deleted.

You can ask to see or correct the information we hold about you, or raise a privacy concern, by calling 0402 721 816 or emailing noonanjack2@gmail.com. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.